Thank you for shopping at Flavo Beauty Supplies Ltd. By purchasing products from you confirm you hold relevant qualifications to perform treatments using Flavo Beauty supplies.  
to your clients the treatment, alongside L2, or L3 qualifications covering Physiology and Anatomy on VTCT, The Guild or equivalent level. Complaints, returns or refund requests will not be approved if the above criteria is not met  

1. Returns 

We accept returns on eligible products within 14 days. 

Refunds are issued on all unopened and unused purchases.  

Items that cannot be returned for hygiene reasons, such as personal care products where the product’s hygiene seal has been removed, the packaging has been opened or the product has touched skin.  

However, if you wish to return an open/used personal care product, it’s open to review and will be dealt with on a case-by-case basis.   (Proof we will ask for a professional certificate of studying the subject treatment was performed in, clients health and safety records, patch test step-by-step treatment process that was followed with video evidence of the full treatment process.  forms, You must have proof of purchase. 

3. Return Process 

To initiate a return, please follow these steps: 

a. Contact our customer service team at to obtain a Return Authorization (RA) number. 

b. Clearly mark the RA number on the outside of the package. 

c. Ship the item(s) to: 

Millers Three, Southmill Road, Bishop’s Stortford, Hertfordshire, England, CM23 3DH 

Customers are responsible for return shipping costs unless the return is a result of our error. 

4. Refunds 

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. 

5. Exchanges 

If you wish to exchange an item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. 

6. Defective or Damaged Items 

If you receive a defective or damaged item, please contact our customer service team within 14 days of receiving your order. We will provide instructions on how to proceed and may offer a replacement or refund. 

7. In-Store Returns 

If you made your purchase at one of our physical stores, please return the item to the same location with your original receipt. 

8. Warranties 

All electrical goods have a 12-month warranty, please contact to arrange shipping for a product inspection and replacement. 

9. Contact Information 

If you have any questions regarding our return policy, please contact our customer service team at 

Flavo Beauty Supplies LTD. reserves the right to update or modify this return policy at any time without prior notice. 

Thank you for choosing Flavo Beauty Supplies LTD. We appreciate your business! 

Shipping Policy

Order Processing Time

Orders are typically processed within 3 business days of receiving payment. Please note that processing times may vary during peak seasons, promotions, or holidays. We appreciate your patience and understanding.

2. Shipping Methods

We offer the following shipping methods for domestic and international orders:

  • Standard Shipping: Estimated delivery within 3 business days.

Shipping costs and delivery times may vary based on the destination, weight of the package, and the selected shipping method. You can view the shipping options and costs during the checkout process.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment by clicking on the provided tracking link or by visiting the carrier’s website.

4. Domestic Shipping

We offer shipping services within the United Kingdom. Please allow the specified delivery time for your chosen shipping method.

5. International Shipping

We also offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country.